Key Technology Achievements

How I Drive Technology & Operational Excellence

Global Transformations

I've orchestrated and led large-scale digital transformations, unifying enterprise technology across multiple countries and billing systems

Revenue Acceleration

My technological strategies have delivered significant business growth, including a $100M YoY sales increase from a new application and a $50M recovery from revenue leakage

Data & Unification

I've architected systems that unified siloed data across platforms, which contributed to a $1 billion annual revenue increase



 

Strategic Contributions

Technology Strategy & Enterprise Architecture
  • Oversaw architectural design for all technology stack transformations and complex enterprise programs.
  • Delivered scalable reference architecture for the 4th largest bank in the world, enabling a unified client view across all business lines.
  • Recognized for rescuing a failing QTC transformation program, leading a team to deliver excellence through robust architectural design, comprehensive governance, and effective global staffing and onboarding.
  • Directed a three-year CPQ (Configure, Price, Quote) tech stack transformation for Europe's largest telco, globally staffing 125 colleagues.
  • Validated technology strategies with leading analyst firms to ensure relevance and foster confidence among technical and business stakeholders.
  • Reviewed and optimized the client engagement tech stack at the request of the Global CTO, recommending strategies that reduced total cost of ownership and increased cross-OpCo selling.
  • Designed and implemented a cross-OpCo data strategy and system architecture to integrate previously siloed CRM platforms, contributing to a $1 billion annual revenue increase.
  • Developed a "voice of the customer" digital strategy aligning with the CEO's revenue growth priorities to foster deeper, more valuable client relationships.
  • Architected a solution to unify sales and marketing by capturing and displaying engagement data from campaigns, webinars, and web content

 

 

 

 

 

 

 

 

Digital & Business Transformation
  • Led a global sales digital transformation program for 40,000 users, integrating CRM platforms for better data visibility and sales efficiency, which led to significant revenue growth.
  • Unified contact and revenue data for the first time across OpCos to increase inter-OpCo engagement, maximize account share of wallet, and enhance C-level insight, enabling $1 billion in business revenue.
  • Led the Salesforce transformation from Classic to Lightning for over 40,000 users, supported by a robust change management program to enhance user experience and adoption.
  • Digitized Marsh’s selling methodology (BIDE) within Salesforce, creating a scalable framework for long-term business performance improvements and retention.
  • Provided direction and design for digital marketing automation at Thornburg Investments, improving assets under management by $38M while reducing the silos between sales and marketing.
  • Developed a global roadmap to guide the sales organization through a digital transformation, increasing user adoption by 17 points.
  • Directed digital transformation and process improvements, achieving notable revenue growth and sales productivity gains.
  • Engineered sales process and led complex Salesforce implementation, laying the foundation for 10% YoY growth since 2014.
  • Championed digital transformation initiatives and sales operations optimization.

 

 

 

 

 

 

 

 

Data-Driven Insights & Revenue Impact
  • Implemented a new account planning application, resulting in a $100M YoY sales increase and improved executive-level forecasting accuracy.
  • Led a complex technology solution to identify and recover $50M in revenue leakage in the first year.
  • Introduced Qlik Sense BI analytics within the Salesforce platform, enabling client managers to gain cleaner account insights and take action to exceed KPIs.
  • Integrated the Judy Diamond Database to support Wealth Management consultants, boosting the effectiveness of consultants and increasing the new business development pipeline by 30%.
  • Developed a revenue retention strategy in Salesforce, improving renewal retention by 10% and driving pipeline injections by 20%.
  • Created a cohesive, data-driven, and actionable dashboard strategy leveraging dynamic dashboards so that everyone from executive management down was looking at the same information

 

 

 

 

 

Process Optimization & Operational Excellence
  • Participated in and shaped the QBR with all large programs (50+ colleagues) ensuring business alignment, architectural excellence, and initial program success metrics.
  • Restructured the development team to increase efficiency by 20%, introducing agile methodologies and shifting from custom code to declarative tools.
  • Ensured compliance and risk mitigation through implementation of rigorous DevOps practices.
  • Designed and launched a revenue leakage prevention strategy utilizing technology to proactively identify and recover lost revenue.
  • DevOps strategy increased annual releases by 100% and held the team to rigorous 11-point service risk guidelines.
  • Implemented innovative solutions, driving significant improvements in operational efficiency and market reach.
  • Restructured the entire sales process, resulting in a 15% annual sales increase and improved conversion rate.

 

 

 

 

 

 

Team Leadership & Enablement
  • Led and transformed multiple large-scale programs, including a full tech-stack transformation for a Global Fortune 1000 company, resulting in significant business alignment, architectural excellence, and increased profitability.
  • Responsible for global staffing and onboarding, coordinating 100+ on- and offshore professionals across multiple disciplines for a Fortune 1000 company.
  • Managed a global team of 54, including FTEs, contractors, and partners across onshore and offshore locations.
  • Drove adoption and organizational change for thousands of users worldwide, enhancing efficiency and performance.
  • Ensured consistent engagement and buy-in from executive management throughout project execution to ensure ultimate success.
  • Empowered teams with tools and strategies to improve performance.

 

 

 

 

 

“Working with Greg Marino was a game-changer for my business. Their strategic insights and personalized approach helped us achieve our goals in record time.”

John Doe